Frequently Asked Questions
How do I know the properties listed on Island Escapes are legitimate?
Island Escapes has been in business for over 20 years. We are a fully licensed agency through the DBPR under the Division of Real Estate and the Division of Hotels and Restaurants.
What is the difference between hotels and vacation rental properties?
SPACE AND PRIVACY. You will have the privacy of your own property and quiet evenings spent with your own family. Most of our homes have their own private pool. Enjoy using the kitchen to share meals together and save on the extra expense of going out to eat often.
How do I get the keys for the property?
Detailed directions on how to get the keys will be emailed to you upon confirmation of your reservation. We have a lock box for after hours arrivals and we are in the process of installing keyless entry systems to many of our properties so that you can go right to the property upon arrival.
How many people are allowed to stay in the home?
Vacation properties are subject to the same policies that a hotel must adhere to. We have entered the maximum number of guests that can legally sleep in the property. If you have more guests, we can usually accommodate you with two or more homes on the same street or in the same vicinity.
What should I bring to the home to make my stay more enjoyable?
Most of the necessities for your trip will be provided, but disposable things such as laundry detergent, dishwasher detergent and shampoo are a few recommended items for you to bring or purchase upon your arrival. We offer a grocery delivery service should you need items delivered to the property prior to your arrival. Details are on our website under Services.
How do I make a reservation?
The easiest way to make a reservation is to go to the "Book Now" section on our website www.iEscapeAway.com. If you do not feel comfortable making reservations online, feel free to call us at 239-642-0000.
What if I have a problem or question while I am at the home?
You will be provided with all of our contact information for maintenance and emergencies upon check in. We are on call 24 hours a day, 7 days a week.
Is the property I see on your website the actual one I stay in?
Yes, we rent the specific property you see in full detail on our website. Photos are updated at least twice a year.
What is necessary to make a reservation?
You may reserve the property online or speak to one of our agents at 239-642-0000. When making your reservation, we require 25% of the total rental cost. The remaining balance is due 90 days prior to check-in and is non-refundable at that time.
When is check-in & check-out time?
Check-in time is after 4:00 p.m. Please know that you will not have access to your property until or after that time. We reserve the right to extend check in time to 6:00 PM due to cleaning or maintenance.
Check-out time is prior to 10:00 a.m. We ask that you please depart the property by 10:00 a.m. on the date of your check out in order to properly prepare the property for the next guests.
What are your office hours?
Our office hours are from 9:00 a.m. to 5:00 p.m., Monday through Friday.
Do you offer travel insurance?
No. We do recommend companies for you to purchase your insurance through.
CSA Travel Protection 800-711-1197 http://www.csatravelprotection.com/
What is your change/cancellation policy?
If you change your reservation there is a $25 fee for any change. No changes can be made within 90 days of your arrival. If you cancel your reservation prior to 90 days before your arrival you will receive a full refund minus a $295.00 cancellation fee.
A cancellation within 90 days of your arrival will result in a loss of all monies. All cancellations must be confirmed in writing.
What will we be responsible for when we check out?
Please lock all windows and doors. Please turn off all lights and fans. Do not leave excessive laundry. There will be detailed departure instructions in your packet upon arrival.
How will I receive my confirmation and arrival instructions?
All confirmation and arrival instructions will be sent via email. You will receive a reservation confirmation email within 24 hours of making your reservation. You will receive a second email with final confirmation and arrival instructions after your final payment has been applied to the reservation, 90 days from arrival. If you do not receive these emails please contact our office.
Are the pools heated?
We offer free pool & spa heat with any applicable reservation during season months (Dec. 15 - April 15), in accordance with our heating guidelines.
Community pools are heated when the temperature dictates the need.
Do you allow pets?
Only some of our properties are pet friendly. Please check with an agent to see which properties will allow pets. There is a $1,000.00 partially refundable pet fee that will apply.
Is there air conditioning and heat?
Yes, all of our properties have air conditioning and heat.
Is there a fully equipped kitchen in the property?
Yes, every property has a fully equipped kitchen including:
- Coffee Maker
- Electric Can Opener
- Electric Mixer
- Pots & Pans
- Dishes, glasses, silverware and cooking utensils
- Iron and ironing board
- Vacuum Cleaner, Broom and Dust Pan
Are linens and towels provided?
Yes, there are ample linens and towels provided in each home. All bedding is provided. Beach/pool towels are also provided.
Are the vacation homes cleaned daily?
No, our homes are cleaned before your arrival and after your departure. You can request a mid-stay clean at an additional charge. For stays longer than 30 days, a mid stay cleaning charge will apply. Island Escapes will schedule this service accordingly to accommodate your schedule. The fee will depend on the size and condition of property upon time of service.
Are there cleaning supplies?
All properties should have a mop, broom, dustpan and vacuum at a minimum. There are often cleaning products left behind from previous renters and/or housekeeping.
- One garbage bag per waste basket
- One roll of paper towel
- One roll of toilet paper per bathroom
- Hand soap
- *Additional supplies or replenishments to those listed above will be the responsibility of the guest. Often there will be laundry detergent and dish soap left behind from previous renters.
Are the properties non-smoking?
Yes, all of our properties are non-smoking. Smoking is permitted outside of the property only. If smoking outside near property, all windows and doors to the home must be closed. There is a $500 fee for smoking in our properties.